Sunny Hutchinson

Business Execution Consultant

Wells Fargo CIB COO Client Support & Transformation | July 2022 - Present

• Communications and Business Management team member assigned to a variety of both ad-hoc and ongoing initiatives that drive performance, implement critical organizational/operational business decisions, and enhance the employee experience for Wells Fargo CIB COO Client Support & Transformation’s globally dispersed team of over 600+ employees.
• Owner of communications strategy for team as well as the development of employee resource and educational guides.
• Responsible for developing compelling content for presentations and reports used by key stakeholders, senior executives, internal communications, and all-hands meetings that translate high level business goals and often highly confidential data.
• Established regional level engagement forums that foster a positive and inclusive workforce through various DE&I initiatives for a global team.
• Monitor shared mailboxes and respond to employee inquiries in a timely and professional manner.
• Serve as go-to resource for team communication needs, senior leadership, onboarding team members, and people enablement activities while collaborating with senior level peers to drive the organization's success.
• Trusted resource for leadership to discuss and plan for enterprise expense policies, long-term incentive programs, deferred compensation plans, long-term cash awards, monetary recognition awards, and department budgets for various business management needs.
• Work alongside executive level employees to proactively identify emerging issues and mitigate potential impacts while providing analytical and creative resolutions.
• Support business stakeholders on initiatives by performing research, analyzing data, developing processes, documenting requirements, managing daily activities, monitoring progress, ensuring execution against milestones, and communicating status updates.
• Comfortable working in fast-paced environment with shifting priorities that are communicated effectively.

 

Business Execution Associate

Wells Fargo CIB Control Program Implementation | May 2019 - July 2022

• Provided strategic business support by utilizing creative and methodical skills in identifying, developing, and implementing strategies to advance business metrics for a globally dispersed team of 200+ employees.
• Leveraged extensive support experience to bring forth organization, structure, and collaborative tools to execute detailed project work supporting the growth strategy and transformation of the risk and control organization.
• Designed and implemented compelling intellectual collateral for employees including onboarding toolkits, organizational charts, travel and expense quick reference guides, and lifecycle development kits while using AP writing style, ADA approved colors, icons, and typography in alignment with company brand standards.
• Contributed to department talent acquisition, onboarding, team member experience, and communications strategies.
• Proactively automated workflows, analyze efficiency gaps, and develop roadmaps to help improve efficiencies and identify risks throughout business operations and initiatives supporting multiple executive level stakeholders across various lines of business.
• Served as a go-to resource for onboarding team members, building content for internal communications, coordinating/ moderating multiple recurring meetings, and empowering the team with applicable resources to succeed within the enterprise and Corporate & Investment Banking (CIB) Control Business.

 

Executive Assistant

Wells Fargo Internal Audit | August 2015 - May 2019

• Supported multiple levels of executive leadership (Vice President, Director, Senior Director, Executive Vice President, Executive Director) in managing calendars, business travel, expenses, agendas, presentations, meetings, off-sites events, technology, talent acquisition, and other key events to meet department’s strategic objectives.
• Developed ticketing tool utilized by 500+ employees to ensure department’s administrative needs efficiently completed.
• Established and maintained strategic tracking solutions that helped decrease department expenses, more efficiently coordinate talent acquisition, and certified new employees received a consistent onboarding experience.
• Company brand ambassador responsible for the redesign of department floor plan and the creation of quick reference guides using the core design principles of the Wells Fargo Masterbrand.
• Processed confidential human resources data such as compensation adjustments, promotions, and terminations.
• Responsible for meeting coordination and facilitation, inbox management, travel logistics, itinerary creation, office reception, and supply ordering.
• Created multi-city travel itineraries that included transportation, reservations for events, and dinning as needed, while considering time zones, weather delays, traffic, last minute schedule updates, and fatigue levels.
• Assisted with general department tasks, including conference room requests, meetings, video-chats, ordering supplies, coordinating general maintenance and upgrades for office equipment, phones, computers, etc.
• Mentored and trained other support professionals in both hard and soft skills while building relationships across various teams.

 

Administrative Assistant

Wells Fargo Wholesale University | April 2014 - August 2015

• Managed contract negotiations, onboarding activities, expense reporting, supply ordering, purchase orders, travel accommodations, scheduling, large team-building events, office reception, and catering for 500+ early talent employees.
• Prioritized competing urgencies for department leadership while also managing on-site training and conference room facilities.
• Implemented reservation procedures that improved functionality and availability of facilities for over 1,000 employees.

 

Loan Coordinator

Wells Fargo Home Mortgage | October 2012 - April 2014

• Designed workflow and procedure maps that resulted in improved workload efficiencies and positive customer feedback scores for 100+ employees in a call center environment.
• Audited files for lending program accuracy while serving as primary communications consultant between company and customer.
• Reduced risk exposure through streamlining high volume pipelines while emphasizing lending program framework, policy, and procedure adherence.

 

Operations Coordinator

Bank of America | October 2009 - January 2012

• Accountable for managing the communications and day-to-day activities of 10+ customer facing employees.
• Strategically focused on anticipating foundational needs of employees while providing exceptional quality of service to customers.
• Responsible for customer service, banking center communications, optimizing employee performance, improving processes, audit preparation, and monitoring sales goals.

 

Other noteworthy accolades and previous experience

• Recipient of multiple top performer awards for outstanding performance, consistent positive customer engagement, and continuously delivering above and beyond expectations to exceed strategic business objectives.
• Awarded grand prize in honor of numerous high quality employee referrals to a world-renowned financial institution.
• Recipient of three Disney Institute certifications (Disney’s Approach to Quality Service, Disney’s Approach to Employee Engagement, Disney’s Approach to Leadership Excellence) with plans to complete additional courses.
• Entrepreneurial-minded small business owner with sole responsibility of 50+ wedding photography clientele.
• Experience in conceptualizing, shooting, and editing photography that stands out in the social and digital space.
• Talent booking agent accountable for performance contracts and riders, brand development, and writing press releases.
• Administrative assistant to sales and marketing director responsible for coordinating on-site photography events.
• Retail associate focused on providing exceptional service to guests and cultivating a positive shopping experience.
• Staff writer and entertainment editor at college newspaper publication with audience of 4,000+ students and staff.
• Alumni of Creative Writing Summer Program at South Carolina Governor's School for the Arts and Humanities.